Cancellation & Refund Policy

Seller

Online payment refunds are handled by Tree Clinic, address: 62, 133 Hanrapetutyan St, Yerevan 0002.

Contacts: phone +374 44 807787, email [email protected].

When a refund is available

As a rule, a full refund of the online payment is made if the consultation booking is cancelled via the website (booking page) or by a clinic administrator before the appointment starts, provided the payment was successfully charged.

In other cases (partial refund, cancellation after the appointment starts, etc.), contact the clinic using the details above — the decision follows clinic rules.

Card credit usually takes up to several banking days and depends on the card issuer.

How to request a refund

1. Via the website: cancel the booking on the booking page using the link from the email. If the payment status was “Paid”, the system initiates a refund through ConverseBank acquiring together with the cancellation.
2. Via the clinic: write or call using the contacts above; include your full name, appointment date/time, and the email used for the confirmation.

A refund applies to payment for the booking/consultation under clinic rules and is not a guarantee of treatment outcome.

Refund status

After a successful refund, the booking page shows payment status “Refunded”. If an automatic refund fails, the clinic will process the request manually and notify you using the booking contacts.

Currency

Refunds are made in AMD for the amount actually charged in the online transaction (no currency conversion on the clinic website).

Related

How to pay online: How to pay.